PLTS CLUB
TERMS + CONDITIONS

Missed classes
Our terms are booked and capped as a whole, so we don't offer refunds or credits for classes you miss. If you know you'll miss one, you're welcome to ask about a make-up spot in another class that week (subject to availability).

If your instructor is unwell
We've got a brilliant team, but in the rare event your instructor is sick and we genuinely can't find cover, you'll receive a 45-minute pre-recorded class to do in your own time. No refund applies, but you won't miss out on the movement.

Health & moving safely
By enrolling, you confirm you're in good general health to take part in Pilates. You'll let us know about any injuries, medical conditions, or if you're pregnant or postnatal, so we can support you safely. If you're unsure, please check with your doctor first. Our instructors can offer modifications, but you're responsible for working within your own limits and stopping if something doesn't feel right.

Change of mind
Once the term has started, we don't offer refunds if you change your mind or decide it's not for you. Our terms are capped and planned as a whole, so your spot is yours for the full term - we'd genuinely love you to stay and enjoy it.

Sick or injured mid-term
If illness or injury stops you continuing partway through a term, we can credit the value of your remaining classes toward the next term — we'll just need a medical certificate to arrange it. The credit applies to the following term only and can't be refunded. Alternatively, you're welcome to transfer your remaining classes to someone else instead.

Photos & video
We sometimes capture photos or video in class for our socials and website. Let us know if you'd prefer not to be included and we'll keep you out of frame.